Refund policy

RETURN AND REFUND POLICY

Returns

  • Items may be returned within 14 days of delivery
  • Items must be unused, unworn, and in original packaging with all tags attached
  • Custom-made or altered items cannot be returned

How to initiate a return

  1. Contact us at info@iv-ice.com with your order number
  2. We will provide you with return instructions
  3. Ship the item back to: Nikole Đurkovića 23, 11042 Belgrade, Serbia

Refund Process

  • Once we receive and inspect the returned item, we will notify you by email
  • If approved, the refund will be processed to your original payment method
  • Refunds are processed within 14 business days of receiving the returned item
  • The refund amount will be credited to your payment card account

Refund for Card Payments

  • For purchases made by payment card, the refund will be made exclusively to the card account used for the original transaction
  • The Bank will process the refund within the timeframe defined by the card scheme rules (Visa / Mastercard)

Shipping Costs

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable

For questions about returns and refunds, contact us at info@iv-ice.com or call (+381)61 170 6511.